Once your payment is completed, you will receive an order confirmation. If you don’t see it, please contact our support team to verify your order status.

If your order has not yet been shipped, we can cancel it upon request. Once it has been dispatched, cancellation is no longer possible and it would need to follow the return process.

We accept major credit cards such as Visa, MasterCard, American Express, Discover, as well as PayPal.

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Yes. Shipping is complimentary and already included in the artwork price.

Air shipments are handled by trusted couriers such as DHL, FedEx, or USPS depending on your location. Larger sculptures may be shipped via sea freight using reliable logistics partners.

Production typically takes 2–3 weeks for made-to-order pieces. After completion:

• Tabletop sculptures shipped by air usually arrive within 7–12 days.
• Floor sculptures shipped by sea typically require 3–5 weeks.
  Delivery times may vary depending on destination.

Once your order has been shipped, you will receive tracking information so you can monitor its progress online.

Please check the tracking details carefully and contact us immediately so we can assist you in investigating the issue with the carrier.

If you are not satisfied with your purchase, you may request a return or exchange within the specified return window. All returns must be authorized in advance.

Contact our support team to begin the process. Once approved, we will provide return instructions and a shipping label. Items sent without prior authorization cannot be accepted.

After your return is received and inspected, approved refunds are issued to your original payment method within several business days.

Returns may be refused if the item is not in its original condition or shows signs of damage or misuse.

Import taxes, duties, and tariffs are not included in the artwork price. These charges are determined by your country’s regulations and are the responsibility of the customer.

Please contact us immediately and provide photos of the packaging (preferably before opening) and the damaged item. This will help us process a claim quickly.

If a shipment is returned to us, we will contact you to arrange re-delivery. If we do not receive a response within the designated timeframe, the order may be treated as a return.

You can contact us throughInfo@articrafta.com. We will be happy to assist you.