Shipping policy

Your order’s safe and smooth delivery is our priority. Each customer is supported by a dedicated care team member who can assist with any shipping or delivery questions along the way.

All artworks are carefully packaged using our standardized protection process to ensure they arrive in excellent condition.

Where We Deliver

Articrafta proudly offers worldwide shipping, serving customers across the globe.

Delivery Time

Production Time: Made-to-order pieces typically require 2–3 weeks to complete.

Once production is finished, shipping is arranged based on the size of the artwork:

• Tabletop Sculptures: Shipped via air freight, estimated delivery in 7–12 days.
• Floor Sculptures: Shipped via sea freight due to size and weight, estimated delivery in 3–5 weeks.

All shipments are securely packed, and tracking details will be provided once your order is dispatched. Delivery times may vary depending on your location.

Tracking Your Order

You can easily track your order through our website using your tracking number.

• Log in to your account
• Go to your order details
• Click the tracking number to view shipment updates

Shipping Costs & Insurance

Free Shipping: Delivery costs are already included in the price of your artwork—no hidden fees.

Full Insurance: Every order is fully protected against loss or damage during transit.

To ensure faster delivery, some items may be shipped separately at no additional cost. For assistance, please contact us at info@articrafta.com.

Taxes & Customs

Import taxes, duties, and customs fees are determined by your local authorities and are not included in your order total. These charges are the responsibility of the customer and may vary by country and region. We recommend contacting your local customs office for more information.

Delivery Services

• Front-Door Delivery: Reliable and professional delivery service directly to your address.
• Air Freight: Handled by trusted carriers such as DHL, FedEx, or USPS.
• Sea Freight: Arranged using the most efficient and reliable shipping routes available.

All artworks are packaged with care to ensure safe arrival.

Lost or Damaged Orders

If your order arrives damaged or goes missing, please contact us at info@articrafta.com.

We recommend taking photos of the packaging (before opening if possible) and any damage to the item. This helps us resolve the issue more quickly.

All orders are 100% insured. If there is an issue, you are eligible for a full refund, or we can arrange a repair or replacement at no additional cost.