Refund policy

If your purchase doesn’t meet your expectations or you’ve simply changed your mind, you may request a return, exchange, or refund within 30 days of delivery.

To qualify for a return, the item must be in its original condition—unused, undamaged, with tags (if applicable), and securely packaged in its original packaging.

To initiate a return, please contact us at info@articrafta.com. Once your request is approved, we will provide a return shipping label along with detailed instructions on how and where to send your item. Please note that returns sent without prior authorization will not be accepted.

If you have any questions regarding your return, feel free to reach out to us at info@articrafta.com.

Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately so we can assess the issue and provide a suitable solution.

Exchanges

To receive a replacement quickly, we recommend returning the original item and placing a new order once your return has been approved.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your purchase within 14 days of delivery, without providing a reason. Returned items must meet the same eligibility conditions outlined above.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status. If approved, refunds will be issued to your original payment method within 3–5 business days. Please note that additional processing time may be required by your bank or credit card provider.

If more than 15 business days have passed since your refund was approved, please contact us at info@articrafta.com.

Preparing Your Return

We reserve the right to decline returns or exchanges if items are not in original condition due to damage during return shipping, improper installation, or misuse. All items must be returned in their original protective packaging. If original packaging is unavailable, items must be securely repackaged using adequate protective materials and a sturdy outer box. Returns that arrive damaged or insufficiently packaged will not be accepted.

Order Cancellation

If your order has been paid but not yet shipped, it can be canceled immediately. Once the order has been shipped, it can no longer be canceled.